Privacy Policy Page


This policy will help you understand how we use and protect your data. If you have any questions, feel free to contact us at info@proshanti.com. Thank you so much for choosing PROSHANTI.


Effective Date: January 1, 2022


Proshanti.com Limited ("PROSHANTI") has a website, which is web and mobile-enabled.


The website provides information related to PROSHANTI, its services, and mental health and wellness in general.


The privacy notice applies to the website, which is owned and operated by Proshanti.com Limited. The privacy notice describes how PROSHANTI collects and uses personal information provided by those who visit the website. It also describes the options available to users and visitors regarding PROSHANTI’s use of personal information.


These policies may be changed at any given time at the management’s discretion, in which case the revised privacy notice will only apply to information collected after the date the revised policy is posted.


The effective date of this privacy notice is set forth at the top of this webpage. We will notify you of any material changes by posting a notice on this webpage. Your continued use of the Services after the effective date constitutes your acceptance of the amended privacy notice. We encourage you to periodically review this page for the latest information on our privacy practices. Any amended privacy notice supersedes all previous versions.


IF YOU DO NOT AGREE TO FUTURE CHANGES TO THIS PRIVACY NOTICE, YOU MUST STOP USING THE SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES.


By accessing the website, you agree that you have read and understood and agree to the terms and conditions of this privacy notice.



PROSHANTI’s Policy

We highly value your privacy and share your concerns regarding any information you provide to us when you visit us online. We recommend that you read this entire privacy notice as you choose to navigate through our website.


Personal Information

"Personal Information" refers to any information that allows us to identify you, which may include, without limitation, your full name, contact number, email address, zip code and other identifying information you voluntarily choose to provide to us.


If you choose to make a payment to PROSHANTI via a payment gateway on the website, the required financial information will be collected by a third-party service provider. Such partners' use and storage of information are governed by its applicable terms of service and privacy notice. The information we store includes your payment card type and the last four digits of the payment card. We understand the degree of confidentiality associated with financial information, and our policy is geared towards assuring it.


Some third parties, such as our business partners and service providers, provide us with Personal Information about you, such as:

  • Account information for third party services: If you interact with a third-party service when using our Services, such as if you use a third-party service to log in to our Services (e.g., Facebook or Google), or if you share content from our Services through a third party social media service, the third party service will send us certain information about you if the third-party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service. You understand the information transmitted to us is covered by this privacy notice; for example, the basic information we receive from Facebook about you.


Some information, which may include Personal Information, is automatically collected when you use our Services, such as:

  • Traffic Data: We also may automatically collect certain data when you use the Services, such as (1) IP address; (2) domain server; (3) type of device(s) used to access the Services; (4) web browser(s) used to access the Services; (5) referring webpage or other sources through which you accessed the Services; (6) geolocation information; and (7) other statistics and information associated with the interaction between your browser or device and the Services (collectively "Traffic Data"). Depending on applicable law, some Traffic Data may be Personal Information.


You may also browse our website without disclosing any personal information. However, your authentication information will be required to place a service request on our website.


Online payments will be processed by a third-party service provider and you may read the section below entitled, "Links and Third Party Websites" and familiarize yourself with the privacy terms of any non-PROSHANTI websites before using them.



How We Collect Information

We collect information (including Personal Information and Traffic Data) when you use and interact with the Services, and in some cases from third party sources. Such means of the collection include:


  • When you use the Services’ interactive tools and services, such as searching for Wellness Experts (“Experts”) or other wellness service providers ("Service Providers"), searching for available appointments with Experts and Service Providers, participating in live chats or sending queries or requests;

  • When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys, questionnaires and the like;

  • Through cookies, web beacons, analytics services and other tracking technology; and

  • When you use the "Contact Us" function on the website, send us an email or otherwise contact us.



How We Use Your Information

We may use information that is not Personal Information to better understand who uses PROSHANTI and how we can deliver a better Client-Expert experience, or otherwise at our discretion.


We use information, including Personal Information, to provide the Services and to help improve the Services, to develop new services, and to advertise (for example, to display PROSHANTI ads on other web services). Specifically, such use may include:


• Providing you with the products, services and information you request;

• Responding to correspondence that we receive from you;

• Contacting you when necessary or requested, including to remind you of an upcoming appointment;

• Providing, maintaining, administering or expanding the Services, performing business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer;

• Customizing or tailoring your experience of the Services;

• Notifying you about certain resources or services we think you may be interested in learning more about;

• Sending you information about PROSHANTI or our products or Services;

• Sending emails and other communications that display content that we think will interest you and are according to your preferences;

• Combining information received from third parties with information that we have from or about you and using the combined information for any of the purposes described in this privacy notice;

• Showing you advertisements, including interest-based or online behavioral advertising;

• Using statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts;

• Fulfilling our legally required obligations, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities;

• Resolving disputes;

• Protecting against or deterring fraudulent, illegal, or harmful actions; and

• Enforcing our Terms of Use and other agreements.



How We Share Your Information

In certain circumstances, and in order to perform the Services, we may share certain information that we collect from you, as described in this section:


  • Representatives:
    We may share your Personal Information and/or Traffic Data with agents, contractors or affiliates of ours who help us operate this site (e.g., hosting, billing, fulfillment, data storage, security, insurance verification, web service analytics, or ad serving), conduct our business or help us complete a service you requested.

  • Service Providers:
    We may share your Personal Information with wellness service providers from whom you may choose to receive services.

  • Cross-Device Matching:
    To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners who analyze device activity data and/or rely on your information (including demographic, geographic and interest-based data). To supplement this analysis, we may also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of Services across devices.

  • Business Transfers:
    We may transfer your Personal Information to another company in connection with a proposed merger, sale, acquisition or other change of ownership or control by or of PROSHANTI (whether in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

  • Public Information and Submissions:
    You agree that any information that you may reveal in a review posting, online discussion or forum is intended for the public and is not in any way private. Carefully consider whether to disclose any Personal Information in any public posting or forum. Your submissions may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.

  • Protection of PROSHANTI and Others:
    We also may need to disclose your Personal Information or any other information we collect about you if we determine in good faith that such disclosure is needed to: (1) comply with or fulfil our obligations under applicable law, regulation, court order or other legal processes; (2) protect the rights, property or safety of you, PROSHANTI or another party; (3) enforce any agreement with you; or (4) respond to claims that any posting or other content violates third-party rights.

  • Other Information:
    We may disclose information that is not Personal Information (including information that has been de-identified and/or aggregated) at our discretion.


Links and Third-Party Websites

This policy strictly applies to information collected by PROSHANTI. PROSHANTI's website contains hyperlinks or links to other websites, including access to content, products, and services of our affiliated and non-affiliated websites. We urge you to familiarize yourself with the individual privacy policy and other terms for each third-party website prior to submitting any personal information. We cannot be held liable for data collection, privacy, and information sharing policies and procedures, or the content of any non-PROSHANTI websites.


Data Storage and Retention

PROSHANTI maintains strict data protection standards. Your information is stored in secure operating environments that are not available to the public. All of PROSHANTI staff and affiliates are dedicated to maintaining and upholding your privacy and security and are fully aware of our privacy and security policies. PROSHANTI will retain your information for as long as it is needed to provide you with services. We may retain and use your information if necessary to comply with legal obligations, resolve dispute resolutions, prevent fraud, enforce agreements or as otherwise permitted by applicable law. Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Information. If at any time during or after our relationship, we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavour to notify you as promptly as possible under the circumstances.


Data Deletion

Upon request, PROSHANTI will permanently delete all user data and copies of user data from its systems within thirty (30) days. Email us at contactus@proshanti.com.


Consent to Processing

Subject to your opt-out choices and all of the provisions contained in this notice, you hereby consent to the collection, processing, disclosure, and transfer by PROSHANTI of your personally identifiable information for the limited purposes described under this notice. Your consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of your personally identifiable information to jurisdictions that may have different levels of privacy protection than that available to you under your local law.


Cookies

Our website may use cookies to track information and usage behavior to better understand our user base. This helps us to deliver better information and services, improve the content and administration of our website, and generally enhance your online experience when visiting our website. Cookies also help us to diagnose problems with our server. We only use cookie technology to compile aggregated data about your visits to our website and not to obtain personal information.


Opt-Out or Unsubscribe

If you are receiving regular emails or messages (such as a subscription to our online newsletter) through our website or application, you may request to discontinue receiving them. All communications sent to you will have an opt-out or unsubscribe option. Please note that you cannot opt-out or unsubscribe from certain messages such as an email letting you know that a wellness expert has sent you a secure message, or documents arising from your request to PROSHANTI.


Intellectual Property and Copyright

All the information displayed, transmitted or carried by PROSHANTI and its related websites are copyright protected. The content is owned by Proshanti.com Limited. By reading this notice you agree to abide by all copyright notices and restrictions attached to any content accessed through the website.


Evaluation and Quality Improvement

PROSHANTI believes in improving service quality through the collective effort of all stakeholders. We may periodically ask users to complete surveys asking about their experience using our website and application. The surveys may ask for demographic information (such as age, gender, and education), but will not request to provide specific information. Information collected through the survey will be strictly used for the purposes of evaluation and quality improvement with an aim to provide a better user experience. In addition, users who provide feedback may be individually contacted for follow-ups on instances of concerns raised.


Other Terms

Your use of our website is subject to and contingent upon your agreement with all other terms and conditions. Aside from as described in this notice, PROSHANTI will not use your information for any other purposes without your explicit authorization. If you have any questions regarding this notice, please email us at info@proshanti.com.